Shipping to United Kingdom

We offer free shipping on orders over £50.00 or a £3.99 flat rate on all other orders for shipping in the United Kingdom. 

All orders are dispatched from ECOYA via Royal Mail. 

  • Deliveries to mainland United Kingdom within 3-4 business days* after your order is placed.
  • Deliveries to Northern Ireland within 4-5 business days* after your order is placed. 

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

Shipping to Republic of Ireland, Scottish Highlands & Islands, Channel Islands & Isle of Man

We offer free shipping on orders over £75.00 or a £9.99 flat rate on all other orders for Republic of Ireland, Scottish Highlands & Islands, Channel Islands, or Isle of Man.

All orders are dispatched from ECOYA via Royal Mail. 

  • Delivery to Republic of Ireland delivered within 4-5 business days* after order is placed. 
  • Deliveries to Scottish Highlands & Islands, Channel Islands and Isle of Man within 4-5 business days* after order is placed. 

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

Rest of World

ECOYA UK do not currently offer international shipping to countries outside of United Kingdom and Republic of Ireland. 

Returns

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.
Returned goods must be in un-used condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us here and we will provide details on where to send your return.

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.

Order Cancellation

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the payment method you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here.